Hey! I am

Patrycja Kozdrach

I'm an

About

About Me

Hey! I am Patrycja Kozdrach. I'm an experienced Account Executive and Order Management Coordinator with a focus on client success, operational efficiency, and sales growth. I thrive in building strong relationships and creating streamlined solutions for complex challenges. Over the years, I have impactful projects, optimized processes, and exceeded targets, bringing dedication and strategic thinking to every role I take on.

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Experience

1 May 2023 - 1 Oct 2024

Order Management Coordinator

CANON, Amstelveen, Amstelveen

  • Coordinated supplier communication for backorders and RMAs, ensuring on-time delivery and cost-effective solutions.
  • Maintained accurate records of vendor contracts, quotes, and procurement details, ensuring all project data was organized in Excel sheets.
  • Negotiated prices with suppliers to achieve better cost savings for the company.
  • Collaborated with internal teams, including Accounts, to ensure timely vendor payments and contract finalization.
  • Managed the scheduling and logistics for monthly vendor visits, including trips to Poland for supplier meetings.

1 Feb 2018 - 31 Dec 2023

Country Manager Poland, USA, UK

CVMaker B.V., Amsterdam, Amsterdam

  • Increased revenue by 192% for a key client through strategic relationship-building and contract negotiations.
  • Charged with smooth operations in a fast-paced environment, understanding pain-points of a new project, setting goals, and updating business records to ensure high quality of deployment and 100% productivity of all resources.
  • Cultivated and managed client relationships via phone and email, as a point of escalation for complex queries and concerns, improving service standards and issue resolution to ensure maximum client satisfaction.
  • Motivated to search for opportunities, collaborating with clients to introduce new ideas and goals, developing experiences such as career future planning, applying for jobs, and interview preparation between 2019 - 2022.
  • As Contract Administrator, leveraged negotiation skills and order management expertise to expertly conduct negotiations while ensuring 100% compliance with all contract clauses between Q2 2019 to date.
  • Applied interpersonal skills and client relationship management to ensure 1,000+ relevant stakeholders, clients, suppliers, and contractors had up-to-date information throughout all processes.
  • Wrote valuable content website-related for global audiences that were easy to translate and adapt to different markets.

1 Feb 2016 - 31 Dec 2018

Call Center Agent

IPSOS S.A., Amsterdam, Amsterdam

  • Contributed to a high level of patron loyalty through interpersonal skills, length of service, personal presentation, and understanding of customer preferences.
  • Completed surveys for market research companies, advertising agencies, marketing consultants, and more.
  • Conducted Consumer/Executive/B2B/Medical interviews onsite, over the telephone, and online.
  • Delivered excellent customer experience, assisting customers with choosing the right product and/or service.
  • Conducted troubleshooting and problem-solving for customer issues.
  • Provided technical help to 100 colleagues when required.

1 Mar 2013 - 31 Dec 2016

Administrative & General Assistant

PVH Corp., Amsterdam, Amsterdam

  • Coordinated supply chain operations between suppliers and distribution centers, ensuring efficient inventory management.
  • Worked with cross-functional teams to optimize the purchasing process, reducing delivery times and costs.
  • Provided administrative support to senior management, managing schedules, contracts, and communications with suppliers.

1 Feb 2010 - 31 Oct 2013

Administrative Assistant

NOBI, Bergen, Norway, Bergen, Norway

  • Assisted with answering phone calls, scheduling meetings, and supporting visitors.
  • Carried out administrative duties such as filing, typing, copying, binding, scanning, etc.
  • Completed operational requirements by scheduling and assigning administrative projects.
  • Provided support to all managers, employees, and potential stakeholders.

1 Oct 2005 - 30 Jun 2010

Sound Engineer Director

EMI Music, Warsaw, Poland, Warsaw, Poland

  • Created technical reports for 100+ customers, services and recommend complex solutions to improve the smooth run of the business.

Education

2015 - Present

I am still learning

PetersonAcademy
2000 - 2005

M.S. Sound Engineering

The Chopin University of Music, Warsaw, Poland

Skills

Stakeholder Management

100%

Project Management

100%

Contract Negotiation

100%

Problem-Solving

100%

Communication

100%

Analytical Thinking

100%

Interpersonal

100%

Business Development

100%

Sales

100%

Services

Services

Our Services

Account Management

I specialize in building and maintaining strong client relationships, ensuring clear communication, and meeting each client’s unique needs to exceed expectations.

Order & Project Coordination

With a focus on efficiency and precision, I manage supplier communications, coordinate logistics, and streamline processes to achieve on-time project delivery.

Sales & Business Development

I drive growth through strategic sales initiatives and effective contract negotiations, consistently increasing revenue and expanding business opportunities.

Client Support & Consultation

Providing expert support and guidance, I handle complex client inquiries, offer tailored solutions, and ensure a high level of satisfaction.

Process Optimization & Strategy

I analyze workflows and implement strategic changes to improve productivity, reduce costs, and enhance overall operational effectiveness.

Brand & Content Strategy

Experienced in creating content and brand strategies that resonate with diverse audiences, I ensure messaging aligns with the market's needs and cultural nuances.

Projects

Projects

My Projects

Client Success Stories

From managing supplier partnerships to navigating complex client needs, our projects focus on building lasting relationships and delivering exceptional results. Each project highlights our dedication to clear communication, problem-solving, and goal alignment with our clients.

Order Coordination & Logistics

Our work in order management has optimized vendor processes, ensuring on-time deliveries and cost-effective solutions. Projects include coordinating vendor visits, scheduling logistics, and keeping detailed records for accuracy and efficiency.

Revenue Growth Initiatives

Through strategic business development, we have led projects that increased revenue by over 190% for key clients. We prioritize contract negotiation and innovative sales strategies to drive business growth.

Content & Brand Development

Our projects in content creation and brand strategy focus on engaging diverse audiences, adapting messaging for different markets, and supporting client brand identity with impactful, globally relevant content.

Operational Efficiency Enhancements

Projects aimed at streamlining operations have allowed us to implement cost-saving measures, optimize workflows, and boost productivity, resulting in more effective project management and a stronger bottom line.
0 Complete Projects
0 Happy Customers

Blog

Our Blog

Building Client Success

Sept. 12, 2019 Admin 3

Explore insights on fostering strong client relationships, navigating complex challenges, and aligning goals for long-term success. I share stories and strategies from real projects that highlight the impact of effective communication and dedicated client support.

Mastering Order Coordination

Sept. 12, 2019 Admin 3

Dive into the intricacies of order management and logistics. From optimizing vendor processes to ensuring timely deliveries, I discuss the essential tactics that keep projects running smoothly and cost-effectively.

Driving Revenue Growth

Sept. 12, 2019 Admin 3

Driving revenue growth involves strategic customer acquisition and optimizing existing revenue streams. Focusing on customer needs, refining pricing, and leveraging technology, businesses can boost profitability and sustainability. Effective leadership and continuous improvement drive lasting success in competitive markets.

I'm Available for freelancing

Looking for a dedicated professional to help enhance client relationships, streamline operations, and drive business growth? With extensive experience in account management, order coordination, sales strategy, and content development, I'm here to bring impactful results to your projects. Let’s work together to create solutions that align with your goals and make a lasting difference

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Contact

Contact Me

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia

Contact Number

+31 638230039

Email Address

info@kozdrach.com

Website

kozdrach.com