01 · Desk CRM
Tap — Cases + Orders CRM
Biurko in the firm
Mail, phone practice, orders, and training in one calm desk. Small teams keep customers without drowning in tabs.
Hi, I am Patrycja Kozdrach, customer service expert in Haarlem.
Scripts, product rules, escalations and corrections pile up on every desk. When you hire me, you hire my team and my agents — every language, trained by me. I see the whole journey and keep it calm.
Start for free
I am the bridge between you and your customers—explaining your products, fixing issues, and escalating problems to the proper team when needed. But with my experience, I can turn an angry customer into a happy one.
I’m sure you’ve been there. You bought a product, did everything you could, and then things hit the fan. You called the company and received nothing but disappointment.
No, we don’t play like that, because we know that will bring consequences for our company.
While Nike is dropping in the stock market, we all know why. It’s because they invested in AI bots rather than customer representatives. Michael Burry was right that some companies are pushing the bubble that AI will replace people—but everyone knows that, at least for now, it’s not the case.
We know that AI is an amazing tool and a great companion, but investing in AI and putting everything on it to do everything for us is simply not the answer. AI needs us. That’s how it was created in the first place.
This is why I bring experience, my CRM knowledge, my data, and, most importantly, the ability to communicate with clients in a way that makes them want to stay.
On
What I see
Incoming · Amira Haddad · Talia · floor 2 · 55 min SLA
What I hear
Sheet
The same figure you send upstairs. Excel when you need it — I put it together.
Improve
Calm reply ready. One owner.
How the work looks when it lands on a real desk — not slides, not theory.
Mail, phone practice, orders, and training in one calm desk. Small teams keep customers without drowning in tabs.
One person. Calm desk talk when it gets loud. Polish or English. You leave with a clear next step.
Stay calm when someone yells.
Own the outcome.
Keep the relationship.
Product, rules, conditions, the why they should and shouldn’t react. Your reps keep customers — you stop re-training the same fire.
Tired of steering customer service alone? Hire me — my team and my agents, every language, trained by me.
I teach the desk. Biurko holds the practice.
Desk help for firms that want calm CS. Or if this helped: a gift, one click, no subscription.
How can I help you today?
Turning a hard conversation into something that still works. That’s the craft, not a slogan.
When you have not seen this issue before. Stay calm, ask, find it, fix it.
From the tabs on my own CV. If a line sounds like a brochure, I cut it.
Lessons and simulations inside a calm CRM: phones, systems, orders, content paths. For small firms training people — or for you, if you want that job.
Biurko DEMO — full customer-service desk. Silent.
You can try it now.
14 days free · 1 full Practice lesson with score · no card. Then $39/mo or $150/yr. Full desk after Buy.
I won’t sell you a poem. Customer service is hard. Hire me — and you hire my team and my agents, every language, trained by me. Calm when it gets loud. Write to info@kozdrach.com. I reply within 24 hours.
If this helped: a gift, or support. One click. No subscription.
Based in Haarlem. Email or the form below is the fastest way to reach me. I reply to email within 24 hours.
If you call, you will first reach an automated voicemail. Please leave your first and last name, your company (skip this if you are a private person), why you are calling, and a number I can call you back on.
